Introduction
We want you to have the best shopping experience with us. If for any reason you are not satisfied with your purchase, we offer a simple and clear Refund and Return Policy. Please read the following terms carefully to understand how refunds and returns work for our products.
Eligibility for Refunds and Returns
To be eligible for a refund or return, you must contact us within 24 hours of receiving your order. Requests made after this time frame will unfortunately not be accepted. The product must be unused, in its original packaging, and in the same condition as when you received it. Proof of purchase, such as an order confirmation or receipt, is required for all refund and return requests.
Return Process
If you wish to return a product, please contact our customer support team within 24 hours of delivery to request a return authorization. Once your request is approved, we will provide you with instructions on how to return the product. Customers are responsible for safely packaging the item and covering any return shipping costs, unless the return is due to our error (e.g., wrong or damaged item).
Refund Process
After receiving and inspecting the returned product, we will notify you about the status of your refund. If approved, your refund will be processed using the original payment method. Please allow a few business days for the amount to reflect in your account, depending on your bank or payment provider. In the case of Cash on Delivery (COD) orders, refunds may be issued through bank transfer or store credit.
Non-Refundable and Non-Returnable Items
Certain products may not be eligible for returns or refunds due to hygiene, safety, or customization reasons. This includes opened personal care items, custom-made products, and perishable goods. Please check the product description for return eligibility before making a purchase.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please notify us within 24 hours of delivery with photos or videos as proof. We will arrange a replacement or a full refund at no additional cost to you.
Contact Us
For any questions or to request a refund or return, please contact us at:
📧 Email: alhamdorganicinfo@gmail.com
📞 Phone: +92 317 0313154